We have continued to adapt in the COVID-19 Level 3 environment, operating in a similar way to that of Level 4 but with some more staff in the workplace and continuing to practice social distancing, and keeping to our appropriate staff zones.
Staff zones were established ahead of Level 3 and include red isolation zones, patient/green zones, and staff only green zones. We have reconfigured the GP waiting room and created separate areas for patients waiting and reduced our seating capacity. We have reduced face-to-face consultations by 70 per cent, which is the recommended national guideline.
We have dramatically stepped up with our cleaning. Every surface in the centre is cleaned at least three times a day and patients are encouraged to use hand sanitiser when they walk through the door.
Staff have been contacting elderly or isolated patients and completed wellbeing checks, prescriptions have been delivered to doorsteps as well as hygiene packages, kai packages and food cards and clothing.
We have so far made 918 kai deliveries, 457 wellbeing checks, 383 deliveries of medications, 33 deliveries of food cards and 1 clothing
delivery. We have also delivered about 1250 hygiene parcels, most of which were bulk deliveries to Hokonui Runanga, Awarua Whanau Services, Waihopai Runaka, Oraka Aparima Runaka, Tomairangi Marae, Mataura Marae, Nga Hau E Wha and Pacific Island Advisory and
These deliveries are met with smiles and gratitude. We’ve heard comments such as “what a great, caring service,” “WOW!” and “this is a surprise”.
What a privilege it was this week to receive some lovely feedback via social media:
“There are truly some beautiful people in the world. Today I had a quick but lovely visit from a dear friend of ours. Greg Houkamau and Davina Jones, both of these precious people who work for and with Nga Kete Matauranga Pounamu, delivered to us some Kai and Cleaning Essentials. Mainly for our son who is with us and doing well. We can't thank you all enough. Totally unexpected but definitely thankful. These small acts of kindness from beautiful people is what keeps us all
going. Thank you again. Love and light everyone. Be kind, be safe.”
Our Addictions Service, Cancer Pathway support and Gambling Counselling staff are continuing to extend phone-based counselling and the Stop Smoking team continue to support people on their smoke free journey through phone conversations and product
CEO Tracey Wright-Tawha says “Thank you to the community for your patience as we appreciate phone access, texting, zoom virtual meetings are taxing for many.”
“We are continuing to operate safely and flexible in Level 3 and restrict face-to-face contact.”
What to expect from us in Alert Level 2?
Heading into Alert Level 2 we will continue with our stepped up hygiene regime, maintain social distancing, ensure that in face-to-face work with whanau we create safe seating and social distancing in designated interview areas, and maintain the green and red zones in our building.
Any questions related to our services throughout COVID-19 please phone (03) 214 5260 or message us on our Facebook page www.facebook.com/nkmpt